Author Archives: HP/Axcient Cloud Roadshow

How to Evolve From Break-Fix to Business-Fix Services

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By Justin Crotty, SVP and GM NetEnrich, Inc.

If you really think about it, what are conventional managed services? They’re the automation of the break/fix services the channel used to call professional and value-add services.  Rather than sending a truck and technician to a customer site every time a server crashed or a switch required resetting, an managed service provider (MSP) technician remotes into the customer site, diagnoses the problem and – nine times out of 10 – fixes the problem before his coffee gets cold. Continue reading “How to Evolve From Break-Fix to Business-Fix Services” »

Reach New Heights With Your IT Business in 2012

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This is first in a series of guest posts from presenters or sponsors of the HP/Axcient Cloud Roadshow. 

From Jeannine Edwards, Director, ConnectWise Community:

ConnectWise is excited to hit the road to join the HP/Axcient Cloud Roadshow as a Platinum sponsor! Join us in DC, Dallas, LA, Chicago, or New York to find out how you can leverage the best-in-breed toolset to automate your processes. With a focus on your service help desk, we’ll show you how automation delivers significant gains in efficiency and profitability, while your business enjoys higher levels of customer satisfaction. Continue reading “Reach New Heights With Your IT Business in 2012” »