Axcient

It’s a sad story, one that’s been told many times: Important data wasn’t backed up. Then a tragic event struck. It was a drive crash on a critical server, or a lost laptop, or a natural disaster that wiped out an entire office. All data was lost, which had dire consequences for the affected business. [...]

The holidays are one of my favorite times of the year. Catching up with friends and family along with the lights, smells, and sounds of the season always take me back to my childhood at Grandma’s house. I remember lying in bed, counting to a hundred dozens of times while waiting for the first sounds of [...]

In today’s world of automation and instant gratification, service can be a real hit-or-miss proposition.  Service professionals are constantly balancing automation and personal touch, trying to manage costs for delivering service through any number of approaches, with varying levels of success. The use of overly automated systems and endless escalations are common pet peeves, especially [...]

“What?” “Did you say something?” One of the most frustrating experiences in life is  discovering that someone isn’t listening in the middle of a conversation. As the father of several teenagers, I’ve had to learn (sometimes over and over again) just how important it is to listen to my kids when we’re having a conversation. [...]

Have you ever wondered what bank transactions and technical support could possibly have in common? Think about this…most of us are pretty busy, and the thought of waiting in line at the bank would be unfathomable. So, for convenience and speed, we use ATMs to handle the majority of our basic financial transactions.