This blog was originally published on The VAR Guy on Sept. 12, 2012 If you think you can afford downtime, ask the small-business owners who faced Hurricane Isaac in the U.S. Southeast. Many of them had to close their doors as the Category 1 hurricane left more than 900,000 people and businesses without power for [...]
Post tagged Customer
Are you Getting Cheers or Sneers with Your Holiday Customer Service?
The holidays are one of my favorite times of the year. Catching up with friends and family along with the lights, smells, and sounds of the season always take me back to my childhood at Grandma’s house. I remember lying in bed, counting to a hundred dozens of times while waiting for the first sounds of [...]
The Power of a Great Service Experience
In today’s world of automation and instant gratification, service can be a real hit-or-miss proposition. Service professionals are constantly balancing automation and personal touch, trying to manage costs for delivering service through any number of approaches, with varying levels of success. The use of overly automated systems and endless escalations are common pet peeves, especially [...]
When MSPs Save the Data, They Save the Day
Admit it, you’ve thought about being a superhero—what special power you might have, what kind of outfit you would wear, the special gadgets you would create, and even perhaps a sidekick or secret hideout. Managed Service Providers (MSPs) may not have special outfits, sidekicks, or hideouts, but they are certainly considered superheroes when they’re able [...]
How Much Downtime Can Your SMB Afford?
Most small and medium-sized businesses have some type of backup system in place. Anyone who has extensively worked on a network realizes that it’s not a matter of if a server will fail but when. However, backup alone cannot address the problem of the lost work productivity a business faces during the period of time [...]
Listen Up!
“What?” “Did you say something?” One of the most frustrating experiences in life is discovering that someone isn’t listening in the middle of a conversation. As the father of several teenagers, I’ve had to learn (sometimes over and over again) just how important it is to listen to my kids when we’re having a conversation. [...]
Bean Counters Count Too!
What department interfaces regularly with partners, end users, vendors, employees, and shareholders? Surprise…it’s your accounting department. Building partner and customer relationships doesn’t stop with your sales, marketing, and customer service staff. It extends to all of your employees across all departments. Have you thought about how to leverage the whole company to build your business?