The holidays are one of my favorite times of the year. Catching up with friends and family along with the lights, smells, and sounds of the season always take me back to my childhood at Grandma’s house. I remember lying in bed, counting to a hundred dozens of times while waiting for the first sounds of [...]
In today’s world of automation and instant gratification, service can be a real hit-or-miss proposition. Service professionals are constantly balancing automation and personal touch, trying to manage costs for delivering service through any number of approaches, with varying levels of success. The use of overly automated systems and endless escalations are common pet peeves, especially [...]
Every business exists to make a profit – it’s not like we work hard solely for the sake of our health! But I have to say, it feels really good to be part of a company that succeeds by helping other businesses to establish healthy profit margins. At Axcient, we enthusiastically support our MSP and [...]
The ability to automatically send data to the cloud greatly simplifies the offsite backup process, but there’s a catch. A slow or over-utilized Internet connection can become a choke point, slowing backup performance to where it seems like you’re pushing bytes through a straw. Let’s explore some things you can do with your Axcient appliance [...]
Have you ever wondered what bank transactions and technical support could possibly have in common? Think about this…most of us are pretty busy, and the thought of waiting in line at the bank would be unfathomable. So, for convenience and speed, we use ATMs to handle the majority of our basic financial transactions.