The holidays are one of my favorite times of the year. Catching up with friends and family along with the lights, smells, and sounds of the season always take me back to my childhood at Grandma’s house. I remember lying in bed, counting to a hundred dozens of times while waiting for the first sounds of [...]
In today’s world of automation and instant gratification, service can be a real hit-or-miss proposition. Service professionals are constantly balancing automation and personal touch, trying to manage costs for delivering service through any number of approaches, with varying levels of success. The use of overly automated systems and endless escalations are common pet peeves, especially [...]
Every business exists to make a profit – it’s not like we work hard solely for the sake of our health! But I have to say, it feels really good to be part of a company that succeeds by helping other businesses to establish healthy profit margins. At Axcient, we enthusiastically support our MSP and [...]
I love baseball. In fact, it’s the sport I love the most mainly because of the subtle nuances that make up the game. Whether you’re a die hard face painting fan, or a casual observer, you’ll notice the players and coaches making gestures with their hands. These are intricate signals to the players initiating certain actions [...]
“I’m so glad that never happened to us.” “We’re really not big enough to have a disaster.” “There isn’t so much here that we couldn’t recreate it.” Does this sound familiar? Have you caught yourself thinking these thoughts in the back of your mind when debating the various ways you could and should protect your [...]
Have you ever wondered what bank transactions and technical support could possibly have in common? Think about this…most of us are pretty busy, and the thought of waiting in line at the bank would be unfathomable. So, for convenience and speed, we use ATMs to handle the majority of our basic financial transactions.
Welcome to the Axcient blog. I’ve been with Axcient since September 2009, helping shape products that comprise the Axcient data protection service. Building products involves two-way communication so that requirements are understood and features are delivered to meet those requirements. You’re probably already utilizing several communication touch points with Axcient, including personal interactions with account [...]