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The Trick to Onboarding New Technologies? Structure

In my many years in the channel, I have seen numerous service providers struggle with onboarding new technologies. You know the reason I believe most providers struggle? Lack of structure. Service providers are great at advising their clients on how new technology should be implemented, managing the resources of that implementation and getting signoff on the implementation. [...]

How to Take Back Control of Your Email

As originally published by MSPmentor on July 6, 2012. Your inbox. Just the mention of it might give you pangs of stress. The technology that revolutionized business communication less than two decades ago is now commonly a burden or, at best, a distraction. As a managed service provider (MSP), of course you want to respond [...]

Remedies for Advice Fatigue

Today we are constantly bombarded with information. It’s literally at our fingertips with smartphones, tablets, e-readers, and laptops. And maybe it’s just me, but I recently noticed a lot more self-help and advice articles circulating the web.

The Startup Company Heirarchy of Needs

(With apologies to Abraham Maslow) One of the most interesting elements of working as a senior executive in a startup company is that such careers are typically punctuated with long periods of time off.  This is particularly true of successful exits, which provide the luxury of time off to think about the next great invention. [...]

Your Backup Solution Should Be an Unsung Hero

Blog by Ed Burke, president of B2BMSP Technology Services and speaker at the upcoming HP/Axcient Cloud Roadshow, coming to five U.S. cities between February 28 and March 15, 2012 If you spend much time with your IT customer, you’ll eventually get a tour of their data center, where they’ll proudly speak to you about the mission-critical hardware [...]

New Year’s Resolution: Put an End to Tape Backup

It’s once again the time of year when most of us make a New Year’s resolution. Some make personal resolutions to lose weight, spend more time with friends, or hold back on making those really funny but really inappropriate comments in public. But New Year’s resolutions can be professional ones too. If you’re a small or medium-sized business [...]

How a Peek “Behind the Curtain” Can Change One’s Perspective

Several years ago I was on vacation in Southern California and had the opportunity to take in one of the tours conducted at Universal Studios. It was a great deal of fun, seeing how movies are made, how television shows are produced, viewing the stage sets, and learning about the use of lighting, backdrops, sound, [...]

More Tips for QA Testing in Agile Environments

As the final installment in this series I will continue on the thread of testing methodologies in Agile environments. Testing is perhaps the most important component of software engineering, particularly when we’re releasing on six-week cycles. As discussed in my last blog, integration is continuous with Agile, so we’re spared the bloody integration points that [...]

QA Testing in Agile Environments

My last blog on Agile software development discussed why the Agile release train methodology works well for Axcient. We develop and release on a fixed six-week schedule, with one week planning, four weeks development, and one week QA testing. Agile has various benefits for small and medium-sized businesses (SMBs) – for instance, it enables us [...]

It’s Now Easy Being Green

As many of our partners know, we went live with our new SaaS (Software as a Service) based accounting system on January 1st of this year. It’s been very liberating doing away with old paper files and folders, and not having to worry about a vendor invoice or supporting documents being filed in the wrong [...]

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